About
As an Information Technology Professional, I have had the pleasure to work with multiple responsibilities. The over 15 years of experience allowed me to learn different tools, services, domains, and processes so that I can be agile and versatile for any company.
Senior IT Business Systems Analyst & Project Manager
Seasoned Business Systems Analyst offering over 15 years of software development and change management experience within the financial, real estate, automotive, life insurance and membership domain to name a few. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
- Website: www.sandra-bryant.com
- Contact: Submit Request
- Location: Atlanta, GA, USA
- Experience: IT Professional Services
- Email: MyResume@sandra-bryant.com
- Current Status: Open for Work
IT Vendor Manager • System Analyst • Business Analyst • Integration Configuration Analyst • Enterprise IT Integrations • End-User Training • System Configuration • Process Improvement • Automated Workflows • Reduced Latency • Increased Revenue • UAT • Change Management • Increased User Adoption • Requirements Prioritization and Refinement • UX/UI Frameworks
Career Highlights
Payment Processor Integration
Domain: Membership Organizations
This project was 3 - 2 week sprints, it required extensive conversations with the vendor on API integration, system features, customer onboarding and PCI Compliance. Writing RFP, BRD, and training documentation for this project.
- Situation: The current state allowed for each individual client to use their own payment processor, however, we were unable at that time to secure the transaction. The business required to become PCI compliant and tokenizing all credit card data.
- Task: Gather business, user and vendor requirements, Document current and future state along with business processes, create customer onboarding process, create training documentation, create product support documentation. Wrote user stories with acceptance criteria and test cases in JIRA. Prioritizing and estimating the stories with the development team
- Action: First scheduled meetings with vendor IT and account manager to gather API and process link, Second, scheduled meetings with business internal business partners to gather requirements for user experience, write requirements, acceptance criteria, test case scenario, Create user stories in JIRA along with associated tasks to complete each story and prioritizing the stories with the development team.
- Result: Tokenized over 1000 credit cards providing user payment security, and increased revenue month-over-month by 75%.
EDI: DocuSign Integration
Domain: Environmental Governance
This project required a 3rd party invitation from Microsoft Dynamics to solve the onboarding agreements before a partner can work with the company and obtain their documents for governmental compliance.
- Situation: The manual onboarding documentation required multiple signees and was not accessible to the departments that required them directly, the team had to contact another department to retrieve the documents. The objective is to make the documents readily available to the internal users and to the correct partners for regulation compliance. This project was an onboarding project where the customers and business require a signed agreement.
- Task: Elicit Requirements from the business, Design workflows to automate the approval process, prioritize tasks, select business users for UAT, and document all aspects of the project.
- Action: First facilitated meetings with the business to identify the current documentation process, Second build a visio workflow to map the current and future process for the automated events, Created user stories with acceptance criteria and prioritizing tasks in JIRA with the development team, and facilitating UAT sessions with users internal and external.
- Result: Improved data capture accuracy by 65%, and Documentation automation increased onboarding process by 50%.
Funding Approval Automation
Domain: Real Estate
This project required a multiple 3rd party integration with Microsoft Dynamics to manage the funding approval process so that the recording of inspections, verification and funding can be automated.
- Situation: The current reordering process was manual and required spreadsheet manipulation and lots of phone activity upon each agent associated to the department. The issue occurred after purchasing homes an inspection was required to receive approved funding from the partners such as Credit Suisse, Great Plains, and Bank of American to name a few. This process needed to occur every 30, 60 and 90 days from date of purchase. If this process was not completed within the given date or time then the company would be fined until this process was completed. Which included legal ramifications that could hinder future funding approvals.
- Task: Identify the risks, dependencies, users, and gaps in the current process. Elicit requirements from the business, Contact the vendors to identify the security and API events that require communication through the automated workflow, Design the user screens in Microsoft Dynamics with current and custom field names and data types.
- Action: First facilitated meetings with the business to identify the current process and document the process, Second build a visio workflow to map the current and future process. Third identify each event within the inspection, funding, approval and rejectiong process. Wrote user stories with acceptance criteria and test cases in JIRA. Prioritizing and estimating the stories with the development team.
- Result: Improved process times with triggered events to meet the inspection deadline and triggered reinspections events to occur automatically every 30, 60, and 90 days. This integration mimized the approval times by 85% which assisted with eliminating fines for late inspections.
Call Tracking Creation Integration
Domain: Automotive
The ability to activate call tracking numbers automatically and assign them to the client, so that the phone number is active and ready for use for the client after the clients inventory has been uploaded to the DMS (Dealer Management System).
- Situation: Creating call tracking numbers, testing, then placing on the customer site was a manual process. Required one individual to create 300 to 1000 new call tracking records each day which took an individual 2 to 3 days to complete.
- Task: An RFP, Scorecard, vendor interviews, elicit requirements, document process, map workflows, vendor selection, identify risks, gaps, and dependencies on both internal and external users and vendors side of the process.
- Action: Scheduled meetings with internal and external teams, vendors, and users. Configured environments creating custom fields for development in the dealer management system, created process maps, wrote user stories, acceptance criteria and support documentation along with facilitating UAT sessions with selected internal and external users. Facilitate user training webinars each week for sales and customers.
- Result: The time from creation activation of 1000's of call tracking numbers decreased from 3 days to 1 hour due to providing an ability for bulk activation. It was no longer up to one person to create the numbers, now sales could enter the customers number into the DMS tool hit a button and it will make an API call to the vendor to send back a number attached to the primary number which was an immediate activation for the customer.
Dedication & Determination
As a Business Analyst/Project Manager I have had the opportunity in my years of experience to work on thousands of projects from small to large, data management, change management and infrastructure to name a few. I have provided below the project metrics related to my experience.
Happy Clients Multiple Industries
Projects Automation | Integration | Implementation
Hours Of Support Overtime | Weekends
Leadership Direct Reports
Skills
As a BSA/QA/PM, I have obtained many skills over the years. My belief is to be able to assist the team in delivering quality products in a timely manner, you must be flexible, knowlegable, and willing to learn the necessary skills. When standing in as a servant leader I took the responsibility of removing roadblocks, obstacles, dependencies, impediments, and risks when necessary.
Resume
Extended Resume Hard Copy Shorter Resume Hard CopyI am a high-performing Senior IT Business Systems Analyst, with over 15 years of experience in Real Estate, Mortgage, Financial, Automotive, Investment Banking, SAAS, and Start-up industries. My passion for gathering detailed requirements and managing processes makes me incredibly valuable to my team and effective in the work that I do because I care so deeply about doing a great job and having a significant impact on the people around me.
One of my top priorities and greatest skills as a professional is in building relationships. I love to collaborate with my team as well as external stakeholders to find the best approach to solving tough problems and finding the best path forward. Putting value in connecting with others has been the main driver in my career thus far.
When I’m not busy with work, you can often find me taking care of my mother, crocheting baby blankets and hoodies to give away, and studying new innovative technology suchas: ChatGpt, Python Automation, and Data Analysis.
Summary
Sandra Bryant
Innovative and deadline-driven as a Sr Business Systems Analyst and Project Manager with 15+ years of experience facilitating requirements gathering with stakeholders, leading 200+ projects in my portfolio, documenting projects from initial concept to final, polished deliverable.
- Gwinnett County, near Atlanta, GA
- Submit Request
- MyResume@Sandra-Bryant.com
Education
Electronics Engineering & AutoCad
4 Years
Dekalb Technical Institute, Clarkston, GA
Professional Experience
IT Business Systems Analyst
2023 - Present
BCForward - Client: HP.com, Atlanta, GA-Remote | Contract
System/Tools: SQL, JIRA, Excel/Pivot Tables, Data Mapping, Data Modeling, and Process Improvement.
- Stakeholder interviews were conducted to collect and specify the precise specifications for the deployment of an ESG data gathering system based on a high-level comprehension of business operations.
- During sprints, standups, and retrospectives, I gave advice to the development teams by decomposing challenging tasks into prioritized user stories and features.
- Supported QA and UAT testing, clarified user stories and specifications, and conducted testing as needed.
- Facilitated status update meetings with the project sponsor team while managing and monitoring the progress of various releases for the ESG data enablement system.
- Collaborated with the IT data enablement team to manage the data system, gather, and consolidate ESG data, as well as work with external ESG reporting providers.
IT Project Manager & Business Systems Analyst
2023 - 2023
MRCC Solutions, Atlanta, GA-Remote | Contract
Systems/Tools: D365 CRM, Business Central, SQL, Lucid Chart and Azure DevOps
- Created comprehensive diagrams of manual business processes, enabling an in-depth analysis of gaps and opportunities for improvement, resulting in enhanced productivity and cost savings of 15%.
- Improved the customer acquisition process by requiring information to be submitted through an integrated application, which reduced error rates by 65%.
- Documented and published procedures, business requirements, and business rules for integrations and implementations in collaboration with stakeholders, engineers, developers, and cross-functional users.
- In my role as a member of the PMO team, I led the development team through the refinement, gathering, and prioritization of requirements for sprint planning using the Agile methodology.
- Utilized ERP and CRM integration to create requirements for a logistics project that automated invoicing and crediting customer accounts.
- Accountable for vision to delivery, using story refinement, Sprint execution in Azure DevOps for cross-functional teams and business units.
Senior IT Business Systems Analyst & Project Manager
2022 - 2023
Insight Global, Austin, TX-Remote | Contract
Systems/Tools: Informatica, Collibra, Remedy, Toad, Tableau, JIRA, and MS SQL
- By thoroughly testing SQL and Informatica to ensure input and output integrity, database speed was improved by 85%.
- Implementing advanced listeners and servers in accordance with architectural advice led to a 75% improvement in active database integrity.
- Securing clearances for more than 200 OLAs in preparation for annual audits of vital business systems.
- Teaming up with stakeholders and tech leads to rigorously validating and retrieving out-of-date databases and systems.
- Initiated database consolidation analysis to improve data consistency while minimizing sprawl and overhead.
Senior Business Systems Analyst
2021 - 2022
Cox Communications, Atlanta, GA-Remote
Systems/Tools: Salesforce CPQ /EDP, JIRA, Tableau, Visio, and Excel
- Increased the effectiveness of the product catalog workflow, allowing sales to upsell certain accessories and growing attachment revenue by 15% through intuitively identifying improvement potential.
- Strengthened organizational governance by driving the documenting of crucial operational procedures and policies, championing system integrity and compliance.
- Oversaw key data consolidation and migration projects to concentrate on data integrity while preserving the continuation of crucial business processes.
- Facilitated the deployment of the system across business units, boosting vendor and partner adoption, and cutting onboarding time by 20%.
- Continuously provide direction and assistance to increase system utilization, continuously raising adoption rates by 10% or more every three months across all departments
Senior IT Business Systems Analyst
2021-2021
Diversant, LLC, New Braunfels, TX-Remote | Contract
Systems/Tools: MS Dynamics, SQL, Smartsheet, and Azure DevOps
- Led the requirements collecting process to provide thorough BRDs, acceptance criteria, and process flows that enable effective system implementations that accomplished business objectives.
- Explored data in-depth across cloud and on-premises systems while designing efficient field mapping for data migration across instances and underlying businesses.
- Ensured seamless data integration by converting corporate data into XML documents for system notification processes.
- Developed well-defined features, user stories, plans, and progress reports for projects using Excel, JIRA, and Smartsheet’s.
- Facilitated UAT and data migrations by working cross-functionally with stakeholders, business, and development to get high-quality results.
- Assured that integrations adhere to outlined standards and requirements, lead integration testing, identification, and defect resolution.
Senior IT Business Systems Analyst
2021-2021
SafeGuard Products International, Atlanta, GA
Systems/Tools: D365, Azure DevOps, SQL/PostgreSQL, Smartsheet, and JIRA
- Organized agile requirements workshops to identify key business requirements; epics, user stories, and FRPs that have been documented and provide comprehensive functional and non-functional requirements.
- Prioritized backlog of products that will produce the best commercial value, granular user stories from deconstructed epics for development teams.
- POC builds were performed to confirm the technological approach, and throughout the development cycle, clarification of user stories was offered.
- Oversaw the UAT process through several releases; monitored and fixed flaws to guarantee high caliber deliverables.
- Compared system performance to set objectives; recommended process enhancements; project closing reports were written to record lessons learned.
Professional Experience Continued...
Senior IT Business Systems Analyst
2020-2021
Protective Life Corporation, Birmingham, AL
Systems/Tools: MS Dynamics, Azure DevOps, and Outreach.io
- Led requirements gathering sessions and workshops to elicit core business needs; documented detailed functional and non-functional requirements in FRPs and BRDs.
- Decomposed high-level requirements into granular user stories and epics using Agile methodology; prioritized backlog to deliver optimal business value.
- Partnered with development teams as SME throughout build phase; provided clarification on user stories; conducted POC builds.
- Managed regression testing and UAT execution; tracked and remediated defects throughout multiple release cycles.
- Evangelized Agile practices across business and technology groups; drove process improvements; authored project closure reports to identify lessons learned.
Senior IT Business Systems Analyst
2019-2020
The Stonehill Group, Atlanta, GA
System/Tools: SAAS, Salesforce, and FTP Data Importer
- Led agile requirements workshops to elicit fundamental business requirements; defined functional requirements, user stories, and epics in FRPs and BRDs.
- High-level requirements that have been broken down into specific user stories for development teams; POC builds were done to test suggested remedies.
- Controlled UAT execution over several sprints; monitored and fixed flaws to guarantee high priority deliverables.
- Scrum Master for more than ten teams, overseeing scrum meetings, backlog grooming, sprint planning, and retrospectives.
- Created support materials for internal and external stakeholders, such as user manuals, troubleshooting guides, and knowledge base articles.
IT Business Systems & Quality Assurance Analyst
2017 - 2019
Firstkey Homes, Marietta, GA
System/Tools: D365, Salesforce, Yardi, JIRA, Zoho, SQL, and PowerBI
- Generated the survey process in BirdEye using API connection to configure and connect the environment to Yardi and Microsoft Dynamics.
- Achieved successful system tested and delivered solutions for the marketing team with training documentation.
- Improved the utility move-in/out process that contained an integration between Salesforce and Yardi with 75% automation decreasing the use of spreadsheets by 100%.
- Collaborated with the development teams of both Salesforce and Yardi to facilitate the API Integration.
- Designed the workflows, and business rules with active directory integration in Zoho CRM. Initiated a BPO process with Great Lakes, and Credit Suisse with system events for order to cash.
- Nominated as the liaison and point of contact between multiple development teams to maintain cohesiveness.
- Produced current and future state mapping of processes for tenant and property acquisition.
IT Business Systems & Quality Assurance Analyst
2017 - 2018
BC Forward/FirstKey Homes, Marietta, GA | Contract
System/Tools: D365, Salesforce, Yardi, JIRA, Zoho, SQL, and PowerBI
- Produced current and future state mapping of processes for tenant acquisition and contract approval.
- Written user stories, acceptance criteria, test cases, and technical documents for the MS CRM to Yardi integration.
- Revealed the application fields, values and system events required for the integration with Salesforce.
- Acting liaison and point of contact between multiple development teams to maintain cohesiveness.
- Minimized the sales acquisition time to closing by 30%.
IT Quality Assurance Analyst
2017 - 2018
The Stonehill Group, Atlanta, GA
Systems/Tools: SAAS, Salesforce, and FTP Data Importer
- Identified over 20 errors of penetration that required security for PII and firewall integration.
- Created current state and future state documentation with UML diagrams for process improvement management.
- Minimizing downtime to 75% by repairing the FTP import functionality to identify and categorize orphan files that need attention.
- Created a product support document to provide the internal and external users direction on how to repair these issues when arise.
Ongoing Services Manager/DevOps Manager
2014 - 2017
MemberSuite, Inc., Atlanta, Ga
Systems/Tools: SAAS, SQL, and JIRA
- Established custom fields and SQL ad hoc reports upon customer’s request.
- Teamed up with the development team to customize portals for end-users.
- Initiated over 100 custom fields for API integration and development.
- Imported 200+ customers on behalf of the customer’s organization.
- Onboarded 300+ existing customers and all new customers with rate negotiation for payment processing integration.
- Increased business revenue in the first 3 months to 3.5 million dollars a month.
Specialty Support Advisor, Product Owner
2002 - 2014
AutoTrader.com, Atlanta, Ga
Systems/Tools: DMS, CMS, Salesforce, MS Dynamics, and DNS & Binds
- Owned all 3rd party integrated products for project management, user set up, onboarding and training.
- Created processes for onboarding dealerships with integrated customizations to minimize set up time from 2 weeks to 4 days.
- Written Proposals (RFP) to interview vendors for telecommunication and data management integrations.
- Conducted sales calls for training sales team and clients on new integrated products.
- Processed over 200 telecommunication numbers daily for customers with specified products such as call recording, call whisper and call redirect.
- Managed Dynamics CRM Configurations, Salesforce Administration, user acceptance testing and system to system mapping.
Systems & Tools
In the IT domain I have had the priviledge of working in many systems to provide user and process functionality and innovation. The tools that were used to complete and/or manage the projects are just as vital to delivering quality and efficiency through the project.
Salesforce
As a user, administrator, and integration analyst. An example project with Salesforce required a utilities activation request from Salesforce to Yardi to request vendor assistance and document activation and deactivation. The companies were AutoTrader.com, Firstkey Homes, and Cox Communication.
Microsoft Dynamics 365 CRM
As a user, administrator, and integration analyst. An example project with MS-D365 required an integration with a 3rd party company Outreach.io so that Sales can manage their follow-ups, and communications between clients to manage customer experience. The companies were AutoTrader.com, Firstkey Homes, Protective Life, Safeguard Products, and Rush Enterprises.
Atlassian: JIRA/Confluence
As a user, administrator, and project manager/scrum master. I had the responsibility of creating workflows, user stories, acceptance criteria, and documentation. The companies were Firstkey Homes, Safeguard PRoducts, MemberSuite, and Charles Schwab.
SQL/PostgreSQL
As a integration and quality analyst, verifying the data has moved through all stages of the business process is key to system integrity and validation for all companies. I had the opportunity with PostgreSQL to assist training a team of 8 BA's on how to create queries.
Lucid Charts, Visio, and PowerPoint
As a Business Analyst when writing requirements that contain system loops from data point to data point diagrams are used to map the process from end to end. As an example I used PowerPoint for meetings and also to build out a prototype on function, feature, and UI so that the offshore team would understand the functionality change within the systems. All companies required this skill.
Graphs and Reporting
As a project manager/scrum master, I was responsible for creating reports for project milestones, release notes, data visualization reports, and dashboards for user management. I especially used these skills and tools like Tableau, PowerBI, and Excel Pivot Tables with Cox Communications, Firstkey Homes, and Charles Schwab.
Contact
If you would like to know more about my experience or contact me for freelance opportunities, please feel free to submit a contact request or message me on LinkedIn by clicking on the logo.